1xnbet FAQ — Frequently Asked Questions & Answers

on the login page. Click on the "Forgot Password?" option. Enter your registered email or mobile number — a reset link or OTP code will be sent within a few minutes. Use it to set a new password. If you don't see it in your inbox, check your spam folder.

No. Under 1xnbet's policy, each person is allowed only one account. If multiple accounts are detected, all of them may be permanently closed and any accumulated balance may be forfeited. If you have an issue with an existing account, please contact support.

Yes, you can update your email address and phone number from Profile Settings after logging in. A one-time OTP will be sent to your existing number or email to verify your identity. If you no longer have access to the old number, contact the support team directly.

Five consecutive incorrect password attempts will temporarily lock your account — it unlocks automatically after 30 minutes. If your account has been suspended for a policy violation, email support@1xnbet.com with an explanation of your situation. The team will respond within 48 hours.

Before closing your account, make sure all funds have been withdrawn. Then send an email to support@1xnbet.com with the subject line "Account Closure Request". Processing the request may take 5–7 business days. A temporary self-exclusion option is also available under Responsible Gaming.

Only individuals aged 18 or above may register on 1xnbet. You may be required to submit a copy of your National ID or passport for age verification. Accounts found to belong to minors will be closed immediately.

Yes, you can stay logged in on multiple devices using the same account. For security, always log out after using an unfamiliar or shared device. You can view and close any active sessions from your Account Settings.

1xnbet currently supports bKash, Nagad, Rocket, Dutch-Bangla Bank (DBBL), Islami Bank, and net banking. Payment methods are updated regularly. For more details, Financial Transactions visit the page.

The minimum deposit at 1xnbet is just ৳100 (one hundred taka), applicable for both mobile banking and net banking. Note that some special bonuses may require a higher deposit amount — check the relevant bonus terms.

Deposits via bKash and Nagad are typically credited within 1 to 5 minutes. Net banking transfers may take up to 30 minutes. If more than an hour has passed, contact support with your transaction reference number.

Mobile banking (bKash/Nagad) withdrawals are typically processed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days. Completing KYC verification is mandatory before your first withdrawal.

1xnbet does not charge any deposit or withdrawal fees. However, your bank or mobile banking provider may apply their own transaction fees. Please check with your payment service provider for details.

Common reasons for a rejected withdrawal include incomplete KYC, unmet bonus rollover requirements, or incorrect payment details. When a withdrawal is rejected, your balance is returned and you receive an email explaining the reason. Resolve the issue and resubmit your request.

Daily withdrawal limits vary by payment method. Generally, you can withdraw up to ৳50,000 per day. VIP members may be eligible for higher limits. For specific limits, Financial Transactions visit the page.

To complete KYC, submit a scanned copy of your National ID (NID) or passport along with a recent selfie. In some cases, proof of address (such as a utility bill) may also be required. Verification is typically completed within 24–48 hours.

1xnbet offers new members a 100% welcome bonus on their first deposit. Deposit ৳1,000 and you start betting with ৳2,000. For full bonus terms and rollover requirements, Bonus Page View.

Rollover means you must wager the bonus amount a set number of times before you can withdraw it. For example, a ৳100 bonus with a 5x rollover requires you to place a total of ৳500 in bets. Once the rollover is met, the bonus funds become withdrawable.

You will find a promo code field during registration or when making a deposit. Enter the code exactly as provided and confirm. Each code can only be used once and must be redeemed before it expires. For valid codes, Bonus Page Check back regularly.

1xnbet regularly offers free bets during various events. You can earn free bets through special sports events, weekly promotions, or the loyalty program. These offers are available for a limited time, so on the Bonuses page keep an eye on it.

The cashback bonus returns a set percentage of your net losses over a given period. It's typically calculated on a weekly basis and credited to your account every Monday. Cashback can be withdrawn directly or used to place bets.

Yes, if you feel a bonus's terms don't work for you, you can cancel the active bonus from your account settings. Keep in mind that cancelling a bonus will also forfeit any winnings earned from it. Think it over carefully before proceeding.

Yes, 1xnbet's referral program rewards both you and your friend when you refer them. Share your unique referral link from your account. Once your friend registers and makes their first deposit, the referral bonus will be credited to your account.

1xnbet offers betting on over 40 sports, including cricket, football, tennis, basketball, hockey, volleyball, badminton, and eSports. Cricket is the most popular choice among Bangladeshi users. For more details, Sports Betting visit the page.

Live betting lets you place bets in real time while a match is in progress. Odds shift moment to moment based on how the game unfolds. It is best suited for experienced bettors who can make quick decisions. For the live match list, Match Odds can be found on the page.

Once a bet is placed, it generally cannot be cancelled. However, if the Cash Out feature is available, you can sell your bet at its current value before the match ends. This feature may not be available for all matches — check your betting slip for availability.

Decimal odds are the most common format on 1xnbet. For example, odds of 2.50 mean a winning ৳100 bet returns ৳250 in total (including your original ৳100 stake). In fractional odds, 3/2 means a ৳200 bet yields ৳300 in profit. You can choose your preferred format in Account Settings. For more tips, Betting Tips View.

If a match is officially cancelled or abandoned, all bets on that match are declared void and the original stake is refunded in full. Refunds are generally credited to your account within 24 hours.

Yes, 1xnbet allows you to combine multiple matches into an Accumulator or Combo bet. If all selections win, the odds multiply to deliver a much larger payout. However, if any single selection loses, the entire Accumulator is lost. It is a high-risk, high-reward option.

The minimum bet starts at ৳10. The maximum limit varies depending on the sport and market type. Major international matches tend to have higher limits. The maximum allowed amount for any bet is displayed on the betting slip at the time of placing it.

After logging in, head to the "My Bets" or "Betting History" section to view a full breakdown of all your bets. You'll find the date, match, odds, stake, and result all in one place. Use the filters to sort by specific dates or sports.

on the Downloads page There you will find the Android APK and iOS installation guides. Android users can download the APK file directly. iOS users can install it via the App Store or Safari. The download is completely free.

Installing apps outside the Google Play Store requires adjusting Android's security settings. Go to Settings > Security > Unknown Sources (or Install Unknown Apps) and enable the option. You can turn it off again after installation. The 1xnbet APK is completely safe and virus-free.

Start by fully closing the app and reopening it. If that doesn't help, clear the cache (Settings > Apps > 1xnbet > Clear Cache). Make sure you're running the latest version and check your internet connection. If the issue persists, uninstall and reinstall the app.

The app offers faster loading, push notifications, fingerprint login, and offline score tracking. The website provides a more detailed view on larger screens. Both use the same account and balance.

The 1xnbet app runs on Android 5.0 and above. Some features may be limited on older devices, in which case you can use the website through a mobile browser — the experience is nearly identical.

You can manage your notification preferences from Settings > Notifications inside the app. Notifications can also be controlled through your phone's system settings for the 1xnbet app. Bonus alerts and match reminders can each be customized separately.

Yes, 1xnbet uses 256-bit SSL encryption to keep all your data secure. Your personal and financial information is never shared with third parties. To learn more, visit our Privacy Policy Read.

After logging in, go to Account Settings > Security > Two-Factor Authentication. You can set up 2FA using SMS OTP or Google Authenticator. Once enabled, you will need to enter an additional code each time you log in. This significantly improves the security of your account.

Change your password immediately and enable 2FA. Go to Account Settings > Active Sessions and log out any unrecognized sessions. Then report the incident to support@1xnbet.com. Our security team will investigate promptly and take the necessary action.

1xnbet will never ask for your password or OTP via email or SMS. Only access the site through the official domain 1xnbet.com. Do not click on unfamiliar links. If you receive a suspicious message or phone call, contact support immediately.

Yes, 1xnbet operates under an international gaming license. The platform undergoes regular third-party audits to ensure fairness and transparency. To learn more, About Us visit the page.

1xnbet offers deposit limits, betting limits, session time limits, and a temporary Self-Exclusion option. All of these can be enabled directly from your account settings. For more details, Responsible Gaming visit the page.